Task Force Tasks from Grange

Attendance: We will reach out to families of chronically absent students over summer and also send a letter to all students at the start of 16-17 about the importance of attendance (using the letters from Count Us In!). We will also continue our mentoring groups, check ins, and incentives for our chronically absent students.

Community Engagement: We have been working with Celebrations Church next door. We have tried to arrange a couple site visits but due to unforeseen circumstances had to reschedule. We look forward to a site visit from one of their youth pastors soon!.

We had Ernie from Solano County Office of Education come to walk our campus and interview one of our students who will be receiving an "Every Student Succeeds" award. We were thrilled to have him here.

Customer Service: It was a pleasure to see our customer service results. We shared the positive comments with our front office staff and discussed ways to improve our service.

PBIS: Teachers completed the School Assessment Survey during our staff meeting. Additionally, we are working on developing a PBIS handbook for teachers. Initially we were thinking flip chart of resources but then decided to try a blog to share this information!

Teach for Success: Data was shared at our March staff meeting with teachers. We decided to continue in our focus areas for next year. We also mad a draft action step in our SPSA.

Customer Service at Sem Yeto

During a staff meeting, Sem Yeto administration discussed the results/findings of our customer service survey given out to parents who came in to our campus offices.  Overall, we had an 85% positive rating on the surveys taken at both campuses.  After reviewing the information, the staff shared the fact that they do not always see or hear about the positives interactions taking place on our campuses with families. 

Below are some of the comments parents and visitors stated on their survey's:

"Everyone from staff to students were polite and friendly. I didn't know what to expect but I was delighted."

"The staff has made every attempt to get my student on track. You can't help someone who doesn't want it! Thank you for all your efforts."

"Yes I am so happy. They help my son it mean the world to me. Thank you to everyone."

"Always get the info I need from staff!"

"I really appreciate how friendly the staff was and happy to sit down with me right away to work with my son."

Customer Service at RHS

At RHS we pride ourselves on a gold standard of customer service. Our goal is to make sure that every person who walk through our door is valued member of our community and school. The survey data reinforced the positive interactions that we want to have with all our stakeholders.

We analyzed and discussed the data as an administration and then presented into our office staff. They found the process enlightening. Through the data we hope to focus on specific areas and goals for next year to improve our customer service.

On 4/26 we celebrated our administrative professionals by giving them lunch and away time from our busy phones. Mr. Isadore and Mr. Pizzo took over the front desk while our very appreciated office staff enjoyed their lunch.

Customer Service Surveys Discussion

Anna Kyle’s customer service surveys were discussed at our April 7th Leadership Team meeting  The discussion provided valuable information and key points for reflection and dialogue that was addressed by staff.

Customer Service

We used paper surveys to collect data due to the availability of Chromebooks/laptops and the results are as follows:
The school has a clean and welcoming environment:
Not at all: 0
Somewhat: 1
Agree: 3
Strongly Agree: 14

Parent and community information is accessible:
Not at all: 0
Somewhat: 5
Agree: 12
Strongly Agree: 1

I received a friendly greeting from office staff:
Not at all: 0
Somewhat: 0
Agree: 1
Strongly Agree: 17

My needs were met:
Not at all: 0
Somewhat: 2
Agree: 3
Strongly Agree: 13

Customer Service

Our Front Office Staff did an outstanding job on the recent Customer Service Survey!  They provide Gold Standard service to our families, students and community members.  Results of the survey have been shared with them and they have been congratulated on a job well done!

 

Customer Service

The Cleo Gordon staff discussed the Customer Service results at their April 5th staff meeting. Highlights were that there was little discrepancy between the English and Spanish surveys indicating that we are truly servicing all of our families. There was some comment to the ease of dropping off and picking up students. The staff knows this is a concern for many of our parents. The conversation around customer service was a good reminder that the small things make a big difference to many of our families who attend Cleo.



Outstanding Customer Service

Congratulations to the PSA staff for earning high marks on the Customer Service survey. The Secretary, Monika Garay, and Attendance Clerk, Elizabeth Gore, are on the "front line" when it comes to serving staff, cadets, and family and community members.  No matter how busy the office may be, they greet everyone promptly with smiles and are always friendly and helpful.  Our Campus Monitor, Jennifer Ochoa, and Noon Duty Supervisors, Noel Reilly, Fatima Saavedra, and Elise Banks, also assist with answering questions, directing guests, and helping cadets on campus.  To express appreciation and to celebrate their great customer service, they were recently treated to a pizza lunch!

Customer Service at K.I.Jones

Students with iPads roamed the playground chatting with parents in March and asking them to take our customer service survey.  We grabbed 27 responses quickly and the results were excellent!  While we found some places to improve, we were happy to see that most of the parents surveyed found us to be welcoming.  The aging facility and configuration pose challenges with cleanliness outside, but the changes we've made have improved our rating here.  More work to do and we are on it!

Customer Service at CHE

 In February, both the School Secretary and and Office/Attendance Clerk participated in the Customer Service Training offered by NBSIA in hopes of upping our level of awesomeness at the front office!

Customer Service at BGW

During the Month of February we had parent volunteers in the front office with Chromebooks getting people to take the Customer Service Survey. Our big one was on Feb. 18 during parent teacher conferences, we had our counselor give the survey as an exit ticket for our parents on the way out. We also took time at SSC, ELAC, and PTO take the survey.

Customer Service...Next Steps

The Customer Service Team is ready to move forward with a new goal! Please complete your surveys and spend some time with the data. We are asking each site to celebrate or have a conversation with their staff regarding the findings.
If you have any questions, please let us know! Aaron, Clarence, Anjam, Danny, Megan, and Rona are here to help!

Customer Service Survey

From 2/22 to 3/4 our attendance clerks asked visitors if they would like to take time to complete a customer survey on a Chromebook  located on the attendance counter.

Going for Gold Standard Customer Service @FHS

Ensuring that our staff delivers Gold Standard Customer Service is extremely important. One way to determine how we are doing is feedback via surveys and anecdotal comments from parents and visitors. In an effort to reach as many families as possible with the survey, we placed the link on our Twitter feed and on our Parents section of our website. Chromebooks were placed in the front office and counseling office for parents to take the survey after completing their visit to FHS.

We are proud to recognize Rosann Aylworth as a shining example of Gold Standard Customer Service at Fairfield High.

Tolenas Customer Service

Tolenas Customer Service Task

Parents and community members will have access to the customer service survey in the office March 7th-18th. There will be a notification sent out to parents on the Sunday evening text.

Nelda Mundy - Customer Service

This has been a great opportunity to connect with parents in various settings. Including morning drop-off, I've met and established relationships through SST's, IEP's, and the 100 Mile Running Club. It's been a win-win for our community overall.

Customer Service at Cleo Gordon

In the past few weeks, our Leaders conducted a Customer Service Survey with families. On a 1-4 scale (1 disagree, 2 Somewhat, 3 Agree and 4 Strongly Agree). We asked about the experience they had when coming to the school.


30 English surveys were conducted and 28 Spanish.
Here are our results:


The school has a clean and welcoming environment
English: 3.4
Spanish: 3.5


Parent and community information is accessible
English: 3.3
Spanish: 3.5


I received a friendly greeting from office staff
English: 3.5
Spanish: 3.5


My needs were met
English: 3.3
Spanish: 3.3


We now have some data to help us refine and continue to grow as a school.

Customer Service Matters!

At CMS customer service matters! Our community can complete the customer service survey with use of a chrome book at our front desk. 

Nelda Mundy - Customer Service Survey

We have established a designated area (Conference Room)for parents to take the survey. More importantly, I am utilizing the devices as a method of outreach by hand carrying a chromebook and introducing myself to parents as a method to kick-start a relationship!

Laurel Creek Customer Service Survey

Laurel Creek is conducting a customer service survey from February 22 - March 4.  We have hard copies available at the front desk, and a link to the survey on our website.